The ‘Dark Social’ Metric: How To Track The Real ROI Of WhatsApp And Private Shares.
You know the feeling. Your analytics dashboard shows a modest number of direct clicks from social media—but at your event, a client says, “My colleague actually sent me your article on WhatsApp. It was brilliant!” That gap is more than a missed high-five. It’s a hidden data universe called Dark Social. When someone shares your content…
